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★★★ Service Manager Trainee - 11 major metropolitan cities of China: Up to 20,000 RMB per month + other benefits. Apply now!  ★★★

Posted By: Gold Star TEFL Recruitment <[email protected]>
Date: Wednesday, 31 July 2019, at 7:13 p.m.

Reference no.: WSSMTDE07J
Position: Service Manager Trainee
Locations: 11 cities in China
Interviewing: Now
Positions: 40
Start date: Year round
Our website:



Wall Street English is now holding interviews for dedicated, professional Service Manager Trainees who can deliver outstanding English classes to our adult students and who will also go through training to become a Service Manager at one of our centers.

Are you looking to develop your teaching and management career in one of Chinas metropolitan cities, working alongside an international team of teachers where every day at work you will be making a real difference?

Service Manager Trainee

You will learn all aspects of leading and managing the Service team, which includes Teachers, Personal Tutors and Receptionists, ensuring the highest level of educational standards are delivered to all students. A major responsibility of this position involves providing coaching and training to the teaching team and identifying ways to improve the quality of teaching.

You will be responsible for tracking, analyzing and reporting on staff performance and offer solutions for improving performance and ensure that student satisfaction and learning levels exceed expectations. You will regularly observe classes and provide structured, constructive feedback to both new and existing staff and work on training plans for continued professional development.

You will also work on various ways of improving retention rates and supporting the sales team in hitting and exceeding their goals.

In addition, you will teach your own classes.

The Schools

Wall Street English is the leading language provider for adult students globally, with a dominant presence in China. Our innovative Wall Street English Method integrates the best of proven teaching approaches to provide the most effective English language education available for adults. Students listen, read, write, speak, and practice English under the tutelage of native English speaking teachers.

Founded 40 years ago and growing stronger every year, Wall Street English has provided instruction to over 2 million students and has over 400 centers in 27 countries with over 60 of them in China.

Schools are located in the 11 major metropolitan cities of China:

In the north: Beijing, Tianjin and Qingdao

In the east: Shanghai, Suzhou, Hangzhou, Nanjing and Wuxi

In the south: Guangzhou, Shenzhen and Foshan

The Students

Students are typically 20 to 35 year old professionals, well educated and from a wide variety of backgrounds. They are motivated to learn English and recognise it as a skill essential for their career development. Levels range from beginner right through to advanced and all students are clearly placement tested to ensure they are studying alongside students of the same abilities.

Main Responsibilities
o Demonstrate ability to teach excellent classes incorporating Wall Street English (WSE) methodology (average of 20 hours per week)
o Develop familiarity with core and supplemental WSE classes and products
o Build rapport and respect among students and colleagues
o Develop an understanding of Service Manager responsibilities and daily / weekly / monthly tasks
o Develop a comprehensive knowledge of WSE Service KPIs
o Continue to balance teaching responsibilities with professional development
o Understand the roles and tasks of center SAs and demonstrate an ability to evaluate SA performance
o Understand the roles and tasks of center CSAs and demonstrate an ability to evaluate performance

o Native English speaker from USA, Canada, UK, Ireland, South Africa, Australia or New Zealand
o Bachelors degree
o TEFL certificate required; CELTA preferred
o At least 1 year of management experience in a multi-national company, education sector highly preferred
o Excellent teaching skills with at least 1 year of experience required
o Outgoing, dedicated, professional
o Strong leadership and communication skills
o Able to work effectively under pressure and to a flexible schedule
o No criminal history

o Excellent salary: 20,000 RMB per month (for Beijing and Guangzhou)
o Excellent salary: 17,000 RMB per month (for all other cities)
o Flight allowance: 5,000 RMB (for Beijing and Guangzhou only)
o Housing allowance: 3,000 RMB per month
o Sign on bonus available in select cities
o Bonus: up to 2,000 RMB performance based bonus
o Student and staff referral bonus system
o 7,000 RMB (1,000 USD) end of contract bonus
o 11 days Chinese National holidays + 10 days personal leave
o Legal Z work visa & work permit provided and up to 5,000 RMB towards visa agent fees
o 10 days of fully paid hotel upon arrival
o Full medical insurance provided
o Airport pickup and full induction and training provided
o On going training and professional development
o Free Mandarin Chinese classes for beginners
o Certified Harvard Manage Mentor course
o Career development opportunities worldwide

How to Apply
Please send the following to Jessica at [email protected]:

o Covering letter
o Resume
o Recent, professional photo with a smile
o Passport photo page (scan)
o Degree & TEFL certificates (scan)
o References for teaching and management experience
o Quote reference # WSSMTDE07J in the email subject

Gold Star TEFL Recruitment
With over 10 years experience in the ESL industry, Gold Star TEFL Recruitment is an honest, professional, British owned recruitment agent. We have helped thousands of teachers find meaningful jobs with excellent schools.

Job Board: fully screened schools, updated daily:
Read interviews with our teachers:
Read articles about life in China: Meet the Team:

The entire recruitment process is completely free of charge from start to finish.

We are looking forward to hearing from you.

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