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*URGENT* Service Manager/Director of Studies ~26,000 RMB/month after tax + Free Accommodations + 23 days paid annual leave + Z Visa teaching kids at Kiddie English Ruian, Zhejiang

Posted By: Kiddie English Ruian <[email protected]>
Date: Thursday, 5 April 2018, at 11:32 a.m.

Job Specification:
Service Manager (SM) at Kiddie English Wenzhou, Ruian Campus (KER)

At your Center, the SM is one of two core managers that strive to serve our clients and promote Center growth. Your leadership, knowledge, and experience will be invaluable to your Center’s success. You will lead the delivery of service, experience, success, and satisfaction for the students and families. As the ambassador of educational excellence, you’ll be responsible for managing the Service Team, comprised of Foreign Teachers and Chinese Teaching Assistants, ensuring that they provide a consistent premium experience to our clients.

Your main responsibilities will be ensuring the quality of teaching, overseeing the Service Team’s professional development, managing day-to-day operations, and coordinating with the Center Director/sales team to achieve Center Performance Goals.

Compensation & Schedule
• Employment contract is for a 2-year commitment and all payments listed are after tax
• ~26,000 CNY after-tax (over 33,000 CNY before tax) total monthly salary
- 20,000 CNY monthly salary
- Generous recruitment and staff renewal bonus structure
- Up to 2,000 CNY monthly performance bonus
• Free accommodations in a private apartment
• 8,000 CNY annual bonus (paid upon the completion of each 12-month segment)
• 23 days paid annual leave
• Flexible schedule
- Flextime work hours, between 40-50 hours/week (as needed by your Center)
• Free work (Z) visa
• Free insurance

Management Structure
• Report to the Center Director
• Co-manage the Center success with the Center Director
• Coordinate monthly, quarterly, and annual Service Team plans
• Manage the Service Team; consisting of the Foreign Teachers, Chinese Teaching Assistants, and Chinese Daycare Teachers (not in all Centers)

Duties & Responsibilities
Cross-functional Management
• Hold daily and weekly status meetings with the Center Director, to maintain synergy between the Service and Sales Teams
• Coordinate support from the Sales Team to help the Service Team design specialized classes, monthly events, participate in marketing initiatives, etc.
• Coordinate with the Center Manager to achieve Center Performance Goals (CPGs)

Hiring, Training, and Onboarding
• Coordinate recruiting efforts for the Center’s Foreign Teachers and Teaching Assistants
• Coordinate new teacher training, ensuring quality and consistency
• Maintain teaching staff numbers and allow for proper onboarding and handover

Teaching and Academic
• Teach <12 hours per week while meeting the operational demands of your Center
• Promote team spirit, creativity, enthusiasm, responsibility, and a professional attitude
• Maintain student enjoyment, behavior, and safety and respond to any emergencies
• Hold weekly Service Team meetings to address problems and keep your team up to date
• Conduct teacher performance reviews, provide feedback, and support development
• Coordinate with Service and Sales Teams to ensure against student absenteeism
Teacher Welfare
• Monitor and maintain your teachers’ emotional wellbeing and local comfort/stability
• Be the bridge between their home country, working for Kiddie English, and life in China
• Coordinate FT visa applications with the Center Director and TAs

Service Manager Profile
1. Be a citizen from a native English-speaking country (Australia, Canada, New Zealand, South Africa, United Kingdom, Ireland, or USA)
2. Be inspiring, supportive, responsible, and have a deep dedication to leadership
3. Have excellent interpersonal skills—patient, responsive, and empathetic
4. Have +3 years of teaching experience
5. Hold at least a Bachelor’s Degree from an accredited university (higher education is preferred)
6. Hold a TEFL/TESOL/CELTA etc. certificate
7. Management experience is a plus (within the education sector is preferred)
8. Can provide a clean criminal record check

Please contact me if you are a compassionate individual that meets the qualifications and look forward to an opportunity brightening children’s days through English education!

Coco Ye 
[email protected] / Cocoye_123 @ sina.com 
m: +86-156-0191-6635 

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