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★★★ TAIPEI CITY: Head of Training Operations position 1,900 USD base salary plus generous performance-based commission + more. APPLY NOW!

Posted By: Gold Star TEFL Recruitment <[email protected]>
Date: Tuesday, 7 November 2017, at 11:31 a.m.

Head of Training Operations in Taipei, Taiwan

Reference no.: LBTPTODE11C
Locations: Taipei, Taiwan
Interviewing: Now
Our website:


Program Highlights
o Excellent salary: NT$60,000 ($1,900 USD) base plus generous performance based commission
o Based in the vibrant city of Taipei
o Well established company, established in 1993
o Many large clients including: Microsoft, Ernst & Young, PricewaterhouseCoopers, Citibank, Levi Strauss

The Job

We are now conducting interviews for a full time Head of Training Operations to manage a training operation that provides our clients with better value than any of our competitors in each of our chosen service areas. You will assume overall responsibility for the performance of the training team, support Business Development function with implementation of programs sold and support Client Services function in handling client requests.

We are looking for a professional Head of Training Operations, ideally with at least 5 years experience in B2B English training, 2 years experience managing teams, experience with training course design and sound knowledge of language teaching methodology and description.

Since 1993, our Business English Specialists has been providing training and coaching courses for both local and multinational organizations across Taiwans professional community. Our mission is to help Taiwanese professionals increase their range of influence in the competitive global business community by offering courses that help facilitate clear and effective communication in English.


Taipei is the capital city of Taiwan which is located in the Pacific Ocean only 120 miles from Mainland China and 360 miles northeast of Hong Kong. Taiwan has a population of over 23 million people which consist of Han, Chinese, Taiwanese and nine different aboriginal groups. Mandarin is the primary language spoken in the city. Taipei is in the northern part of the island with 2.6 million inhabitants. It serves as Taiwans financial, cultural and governmental center.

Taipei has so much to offer with its hilltop retreats, historical treasures or high rise skyscrapers. Take a tour on top of Taipei 101, one of the Seven New Wonders of the World and the second tallest building in the planet. Also, do not miss the chance to visit the National Palace Museum, one of the best museums and contains some of the most priceless relics in the world. Its extraordinary displays and ancient treasures are definitely worth the tour.

Shop for high tech gadgets in computer markets or find low tech items in one of the many night markets in Taipei. For most tourists, the night markets are what the Taipei experience is all about. They are popular for snacks and drinks sold in street carts and individual stalls hawking clothing and consumer goods.

Main Responsibilities
o Oversee training performance and implement effective adjustments to ensure client expectations are met
o Conduct new trainer onboarding and orientation
o Revise existing operational procedures and develop new ones where needed
o Manage internal testing service (delivery, scheduling, examiner standardization, etc.)
o Conduct needs assessments with new clients and customize training courses accordingly
o Ensure the punctual submission of quality post training reports and other customized reports
o Work with the training team to provide the BD team with course outline proposals
o Provide timely support to colleagues by making appropriate scheduling (trainer placement) choices for upcoming business
o Coordinate effectively with colleagues in other departments when processing new projects
o Take on a part time, select portfolio of around 10 hours per week of training to support key accounts
o Keep abreast of new developments in the industry from both a commercial and pedagogic standpoint

o Excellent salary: NT$60,000 base per month
o NT$800 per hour for routine training (+travel fees)
o NT$1,500 per hour for workshops
o Overall company target achievement: NT$11K to 33K/month (targets 1, 2 and 3)
o All national holidays plus 7 days paid leave for first year
o ARC, Work Visa provided by the school
o Health & labour insurance and pension payments provided by the school

o Native English speaker from UK, USA, Canada, Australia, New Zealand, Ireland or South Africa
o Bachelors degree in any discipline (or an Associate degree with TEFL certificate)
o Minimum 5 years experience in B2B English training
o Minimum 2 years experience managing teams
o Experience with training course design
o Sound knowledge of language teaching methodology and description
o Excellent verbal and written communication skills
o Fluent in all MS Office applications (Word, PPT, Excel, Outlook)
o Professional in appearance, attitude and tone
o Excellent time management skills

Desired Aptitudes:
o Experience with testing and assessment
o Effective project management skills
o Detail oriented and well organized
o Ability to multi task and work effectively under pressure
o Proactive in resolving problems
o Client oriented and committed to delivering quality services
o Ability to build strong professional network
o Strong presentation skills
o Intermediate Mandarin Chinese (nice to have)
How to Apply
Please send the following to Chirstine at [email protected]:

o Covering letter
o Resume
o Recent, smart photo
o Passport photo page (scan or a clear photo)
o Degree & TEFL certificates (scan)
o Reference letters from previous employers (if any)
o Quote reference # LBTPTODE11C in the email subject

Gold Star TEFL Recruitment
With over 12 years experience in the ESL industry, Gold Star TEFL Recruitment is an honest, professional, British owned recruitment agent. We have helped thousands of teachers find meaningful jobs with excellent schools.

Job Board: fully screened schools, updated daily
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The entire recruitment process is completely free of charge from start to finish.

We are looking forward to hearing from you.

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