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General Manager (Country Manager) Needed in Cusco, Peru

Posted By: Maximo Nivel <tom@maximonivel.com>
Date: Wednesday, 8 March 2017, at 12:04 p.m.

Leading Educational Travel Company is recruiting for bilingual (English/Spanish) General Manager for Peru

COMPANY DESCRIPTION

Maximo Nivel is a family-owned enterprise founded in 2003. Our four intercultural centers are locally-based organizations in Costa Rica, Guatemala, and Peru. Our organization is focused on study abroad and travel programs including: International Volunteering, International Internships, TEFL Certification, Native Spanish Program, Spanish Camp, Native English Program, and others.

Our programs are internationally accredited and are recognized worldwide. Our success is based on our commitment to quality and the highest level of client service.

GENERAL JOB DESCRIPTION

The Country Manager is the lead manager for the entire institute in Peru and is responsible for all teams and all functions including: International Programs, National Programs, Academics, Accounting, and Maintenance & Security, as well as scheduling, training, sales, and client service.

The Country Manager reports to the Founder/Executive Director of Maximo Nivel. The positions are based in the beautiful city of Cusco, Peru. The Country Manager works closely with Maximo Nivel people in other countries. Some travel is required from time to time.

INTERNATIONAL PROGRAMS (Team includes Director and up to 6 others)

- Develop and manage international programs (Volunteer, Internship, Spanish, TEFL, etc.)
- Develop new project sites, internships, and accommodation options
- Sell and schedule Spanish language programs
- Sell add-on travel programs and tourism services
- Manage daily operations: Airport pick-up, orientation/welcome, travel details, site visits, etc. - Lead all client service and problem-solving
- Coordinate volunteer donations and other aid

NATIONAL PROGRAMS (Team includes Director and up to 4 others)

- Effectively sell English language programs
- Manage the placement testing and matriculation process
- Develop corporate and other offsite accounts
- Manage monthly and annual class scheduling

ACCOUNTING (Team includes 2 Accountants)
- Manage in-store revenue and daily cash out
- Payables
- Daily, monthly, and ad hoc reporting (e.g. Flash Report)

ACADEMICS (Team includes Director and up to 20 others) - Teacher recruiting and management
- Materials inventory
- Curriculum management

MAINTENANCE & SECURITY (Team includes 1 Director and up to 4 others) - Purchasing
- Inventory reconciliations
- Building upkeep
- Security

QUALIFICATIONS

- Bachelors Degree, MBA preferred
- Bi-lingual English/Spanish
- 5 -10 years professional experience
- Business focus and very strong at managing details
- Significant experience managing operations for hospitality, study abroad, and educational travel programs - Experience managing and leading teams—especially in hospitality-type (24/7) environments
- Must be passionate about client service and delivering above-and-beyond client experiences
- Excellent computer skills including CRM, Excel, Word, Powerpoint

SALARY & SCHEDULE

Peru: $3,000 - $6,000 per month + bonus
Generally speaking, the General Manager works Monday - Friday 7:00AM – 7:00PM with 1-2 hours for lunch; and whenever business needs dictate that the Country Manager should be present. Whereas the General Manager is not scheduled for weekends, the nature of our programs may require significant weekend work—especially Sundays.

Contact: Tom Kearin, tom@maximonivel.com

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